Palmetto Telematics Moisture Watch

“Insurance companies are trying to fight and pay less for remediation.”

A Real-Time Culture

Many restoration contractors feel the strain of increased operational and/or overhead costs: insurance coverage, software, administrative needs, infrastructure, fuel, to name a few. It is critical to use company resources as efficiently and effectively as possible to sustain a financially healthy organization without sacrificing quality and service. Expectations of restoration contractors have been changed to the point where fast is no longer fast enough — real-time is all that matters.

A real-time culture is one that relies heavily on communication from all areas of the restoration process through automation as well as the recording and sharing of data at the point at which it happens. Data is digitally gathered in the field and triggers a series of notifications, updates, adjustments to dashboards, and movement of information across third party platforms in real-time.

Insurance companies are requiring more and more technology to monitor contractors, creating frustrations about getting paid on time and in full for invoices. This is why remote monitoring should be considered by all restoration and remediation professionals.

Remote Monitoring

This is an option that should be considered by all restoration professionals. Real time psychometric readings, as well as moisture content and surface temperatures can be relayed without a technician being on site. What can this do for your company? It chronicles job progress and provides documentation charts (Third-party verification and the readings can’t be altered – remember: “trust.”) and reduces overhead.

Remote monitoring systems alert you to possible problems. You can program alert criteria based on air temperature, humidity, moisture content, surface temperature or power interruptions. You access the information by computer or phone, checking job progress to determine the priority for on-site visits.

Remote monitoring will not completely replace daily visits because you need to check other areas of the rooms without sensors and adjust equipment, but it can certainly make managing jobs more effective. It can improve accuracy of metering because the sensors placed are in the exact same spot for the duration of the job insuring you can accurately measure whether progress is being made. In a perfect world, the same technician will be monitoring his or her job every day. However, as restoration companies grow and company structures change with increased workloads, this often isn’t the case leading to corruption of data and inaccurate results. Future systems will also be able to turn equipment on or off based on sensor readings or remote input by the restoration pro.

A well managed mobile monitoring system capable of Real Time reporting makes good business sense.

Benefits of a Real Time Culture